ASSISTANCE
EFFICIENCY
CARE
Our team is present and willing to help you with your purchase at every step of the way. In addition, our help section has all the tools necessary to help you use Neokyo: tutorials, tips, and details about the service
We check the condition of the item upon arrival at our premises. Incorrect clothing size or color, breakage or obvious defect? We will ask for an exchange or refund at the relevant store.
Unfortunately, we cannot verify an article's authenticity or its working condition, or identify defects that require specialized knowledge.
6 insured methods with no hidden fees: you pay the actual amount of the international shipment
New, strong boxes! We make sure that the package is filled and that your items are protected..
Looking for vinyl, a poster, or a guitar? We have special packaging for the transport of this kind of fragile item.
Ideal for grouping multiple purchases to save on shipping costs: the service includes 45 days of free storage time per item in our warehouse. Not in a hurry? It's possible to extend this time period.
Is your item in pre-order? No problem, you can order it via Neokyo. If any update or problems occur, we'll let you know.
Our search engine can translate your keywords to increase the number of available results..
With our estimator, there are no unpleasant surprises: you have an idea of the costs you will pay.
Are you sending small articles? Japan Post offers a "Small Package" option that is much less expensive than conventional shipping methods, and it's possible to request the that your parcels be specifically packaged with this method, when eligible.
We have compiled hundreds of suggestions from online Japanese retailers by their product category to make your search easier. Updated regularly!
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