The strengths of Neokyo

ASSISTANCE

ASSISTANCE

EFFICIENCY

EFFICIENCY

CARE

CARE

Advanced customer service

Our team is present and willing to help you with your purchase at every step of the way. In addition, our help section has all the tools necessary to help you use Neokyo: tutorials, tips, and details about the service


We're on the lookout!  

We're on the lookout!  

We check the condition of the item upon arrival at our premises. Incorrect clothing size or color, breakage or obvious defect? We will ask for an exchange or refund at the relevant store.
Unfortunately, we cannot verify an article's authenticity or its working condition, or identify defects that require specialized knowledge.


Delivery

6 insured methods with no hidden fees: you pay the actual amount of the international shipment

Package

New, strong boxes! We make sure that the package is filled and that your items are protected..


  The artistic bonus  

  The artistic bonus  

Looking for vinyl, a poster, or a guitar? We have special packaging for the transport of this kind of fragile item.


Storage

Ideal for grouping multiple purchases to save on shipping costs: the service includes 45 days of free delivery per item in our warehouse. Not in a hurry? It's possible to extend this time period.


  Ahead of our time  

Ahead of our time  

Is your item in pre-order? No problem, you can order it via Neokyo. If any update or problems occur, we'll let you know.


Zen purchasing

Our search engine can translate your keywords to increase the number of available results..

The right price

With our estimator, there are no unpleasant surprises: you have an idea of ​​the costs you will pay.


  Small Package Option  

  Small Package Option  

Are you sending small articles? Japan Post offers a "Small Package" option that is much less expensive than conventional shipping methods, and it's possible to request the that your parcels be specifically packaged with this method, when eligible.


 

Neokyo Shop List

We have compiled hundreds of suggestions from online Japanese retailers by their product category to make your search easier. Updated regularly!

Shop Annuary