How can I find a product without knowing how to speak Japanese?
It can be quite daunting to search for a specific article without speaking Japanese. Here are 6 valuable tips to help you easily find the item you are looking for. 1. Use the Neokyo...
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For Hanami, try the taste of Sakura.
April in Japan screams Sakura! Supermarket shelves exude the Japanese passion for cherry blossoms during this time each year. So that you too can take advantage of these exclusives, Neokyo invites you to discover...
[Neokyo] My package was returned to you. How can I arrange for it to be sent to me?
Your package may need to be returned to our warehouse in Japan. In this case, with the return, as the cancellation of an order and refund of the amount paid are not possible. What...
[Neokyo] How to track your package
All packages on Neokyo are sent with a tracking number making it easy to track your package on a tracking site, such as 17track. The format of a tracking number Your tracking number will...
[Neokyo] What happens if your order still hasn’t arrived at our premises?
All orders are subject to a first estimated delivery date based on our previous feedback with the seller or according to the information available in the shop. In the event that the first estimated...
[Neokyo] Receive pre-order bonuses
Many shops offer exclusive pre-order bonuses for pre-order purchases. With Neokyo, you can also receive these bonuses under certain conditions. How to receive bonuses In the case of a “physical” bonus (for example, a...
What should I do if my purchase is faulty or doesn’t work as expected?
What recourse do I have? If you have received a faulty item, there is, unfortunately, no recourse available to you due to the absence of dispute systems on Japanese sites, or the length of...
I received a counterfeit product. What should I do?
In Japan, despite the generally good reputation of sellers, the possibility of running into a seller with bad intentions does exist. For example, it’s possible that you may be sent a counterfeit product instead...
[Guide] K-pop in Japan?!
The K-pop phenomenon has conquered the world, and many Korean groups are active in Japan! In fact, Japan is a paradise for K-pop fans wishing to expand their collections and discover goodies exclusive to...
[Japan] Tax increase
As of October 1, 2019, the consumption tax will increase from 8 to 10%. Only food and beverages will benefit from a reduced rate of 8% (with the exception of liquors and alcoholic beverages...
[Zoom On] FPWORKS
If you are an artbook, illustration, or Mecha fan, you must have already heard about the FPworks project! After working in industrial design, FUKAI RYOSUKE( 深井涼介) specialized in the illustration of female characters, mecha,...
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