Buy your Yukata in Japan!
Do you want to “japonize” your summer or offer an original gift? With Neokyo it becomes easy to buy your Yukatas directly from Japanese shops.No more scams from fake yukata sellers (Wish, manga conventions),...
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Mercari : How to purchase items in batches or set .
Items Sold as a Batch or Alone If the offer is for a batch or only one item, you simply need to fill in the purchase request form. Attention: The “Item Option” field is,...
5 Tips for Your Mercari purchases on Neokyo
Items on Mercari often sell out very quickly. To avoid the cancellation of a purchase due to the item being sold out, here are 5 tips that will help you get the most sought...
Gradual closure of Buy Nippon
Buy Nippon is our first Proxy Service site in Japan. It will gradually give way to our new Neokyo site. As of June 1st 2020, you will no longer be able to make shop...
How can I find a product without knowing how to speak Japanese?
It can be quite daunting to search for a specific article without speaking Japanese. Here are 6 valuable tips to help you easily find the item you are looking for. 1. Use the Neokyo...
For Hanami, try the taste of Sakura.
April in Japan screams Sakura! Supermarket shelves exude the Japanese passion for cherry blossoms during this time each year. So that you too can take advantage of these exclusives, Neokyo invites you to discover...
[Neokyo] My package was returned to you. How can I arrange for it to be sent to me?
Your package may need to be returned to our warehouse in Japan. In this case, with the return, as the cancellation of an order and refund of the amount paid are not possible. What...
[Neokyo] How to track your package
All packages on Neokyo are sent with a tracking number making it easy to track your package on a tracking site, such as 17track. The format of a tracking number Your tracking number will...
[Neokyo] What happens if your order still hasn’t arrived at our premises?
All orders are subject to a first estimated delivery date based on our previous feedback with the seller or according to the information available in the shop. In the event that the first estimated...
[Neokyo] Receive pre-order bonuses
Many shops offer exclusive pre-order bonuses for pre-order purchases. With Neokyo, you can also receive these bonuses under certain conditions. How to receive bonuses In the case of a “physical” bonus (for example, a...
What should I do if my purchase is faulty or doesn’t work as expected?
What recourse do I have? If you have received a faulty item, there is, unfortunately, no recourse available to you due to the absence of dispute systems on Japanese sites, or the length of...
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