Dashboard introduction

The dashboard is your personal command center on Neokyo. There you can review the status of your orders and shipments, read the latest service-related news and submit various kind of requests.

A bit of Neokyo vocabulary

From the time you ask for an item to be purchased, to its actual shipment to your desired address, you will come across the following wordings while using Neokyo :

buy request icon
Buy Request
Created via our searchbar or purchase form. It is a non-binding order quote request on a given product.
auction icon
Neokyo allows you to place live bids on Yahoo! JAPAN Auction. It is the equivalent of a binding Buy Request.
order icon
Our team reviewed your Buy Request or Auction and its payment is available. It is now an Order. The Order is binding from the time you pay it.
packing icon
Packing Request
This request allows to group one or more Orders into Parcel(s).
shipment icon
The Shipment Request allows you to ship one or more Parcels to the same international address.
wallet icon
The Neokyo Wallet allows you to easily receive back funds from canceled orders. It can be used to pay any bill across the service.
Depending on the shop you selected, Neokyo will redirect you to a dedicated purchase page or ask you for additional information.