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100 Yen = US$ 0.75Dashboard Introduction Back to Help Center
The dashboard is your personal command center on Neokyo. There you can review the status of your orders and shipments, read the latest service-related news and submit various kind of requests.
1 - A bit of Neokyo vocabulary
From the time you ask for an item to be purchased, to its actual shipment to your desired address, you will come across the following wordings while using Neokyo :
Buy Request
Created via our searchbar or purchase form. It is a non-binding order quote request on a given product.
Auction
Neokyo allows you to place live bids on Yahoo Auctions Japan. It is the equivalent of a binding Buy Request.
Order
Our team reviewed your Buy Request or Auction and its payment is available. It is now an Order. The Order is binding from the time you pay it.
Packing Request
This request allows to group one or more Orders into Parcel(s).
Shipment
the Shipment Request allows you to ship one or more Parcels to the same international address.
Wallet
The Neokyo Wallet allows you to easily receive back funds from canceled orders. It can be used to pay any bill across the service.
2 - Step-by-step Introduction
Here is your dashboard.
The notifications, language switch and the logout button are here.
This menu allows you to browse through the various sections of the Dashboard.
The Account Summmary section displays a sum-up of your order,parcels and wallet status.
The "Help & Settings" section allows you to access our customer service, set up your addresses and other options.
The "Create" section will allow you to make new orders, packaging requests and shipments.
The "My Account" section is important: it allows you to access your full lists of orders, parcels, shipments and invoices.
The last two sections will tell you if actions need to be taken: orders that need to be paid, parcels that need to be shipped...
This tutorial is not available on mobile devices. We apologise for the disturbance.
Related Pages
- First-time user guide Guide
- How to purchase from any japanese website Tutorial