Paypal Change Rate
100 Yen = US$ 0.75Frequently Asked Questions
Index
- 1 - Before Your First Purchase
- 2 - About the Buying Service
- 3 - Ship My Items
- 4 - Payments and Commissions
- 5 - Storing Your Purchases
1 - Before Your First Purchase
2 - About the Buying Service
Should you buy a forbidden item, you won't be refunded. . We invite you to read the following question to learn more about our non-cancellation policy.
Neither can Neokyo based or validate a purchase on the guarantee that side benefits will be enclosed with the requested products or refund an order if a campaign limited benefits were not added to the purchases. Thank you for your understanding.
We remind you that our platform and shops are based in Japan and therefore there is no right of withdrawal as there would be in other countries beholden to European law.
By using Neokyo services, you agree to the website's terms of use. In the event of an attempt to circumvent these conditions of sale through an unjustified dispute with the payment services or banking institution, we reserve the right to pursue legal proceedings in the country of residence of the party involved.
3 - Ship My Items
In short, once your request has been shipped, our packing team will prepare the package in question. The package is weighed and a shipping rate grid sorted by delivery method will be available on your account interface.
Once the packaging and shipping costs have been settled , the package is passed on to the carrier and its online tracking number will be available on your account interface.
We recommend using the website ParcelsApp for tracking, as this allows you to check the package's status both in your delivery provider's language and that of Japan Post (in English).
If you have already chosen your delivery method, it is no longer possible to modify it and it will then be your responsibility to receive the package as originally specified. In case of the package's return due to an address error, shipping costs will not be refunded and may even lead to additional return costs depending on the method in question.
We therefore ask you to be very careful when filling out your inquiry form.
Please do not open a PayPal dispute without contacting us first. This will only slow down the mediation process.
More information on our dispute resolution policy can be found at our dedicated help page. Warning : we will be able to forward your claim to the carrier only if it has been brought up within 5 months following the original shipment date.
In most cases, we'll need to wait for the package to return to Japan before making any mediation efforts. This will allow us to verify the reason for the return.
Please do not open a PayPal dispute without contacting us first. This will only slow down the mediation process.
More information on our dispute resolution policy on the dedicated help page. Warning : we will be able to forward your claim to the carrier only if it has been brought up within 5 months following the original shipment date.
Please do not open a PayPal dispute without contacting us first. This will only slow down the mediation process.
More information on our dispute resolution policy can be found on our dedicated help page.
4 - Payments and Commissions
Our motto : to stand by your side whenever a difficulty arises, whether it's because of the shipping carrier, the shop from which you bought, or even our own doing.
Please note that we will not reimburse any customs clearance or import fees that may be charged by the customs service in the country that receives your item.