Help Center

What is Neokyo?

Welcome to Neokyo! We help you purchasing your favorite and authentic Japanese products from real marketplaces and online retailers in Japan.

How does it work?

Shopping for your must-have Japanese products is easier than you think.

Search

Find your favortie collectibles, snacks, and more by searching the largest Japanese marketplaces on the web, or check out our top picks and recommendations.

Purchase

Once you've picked out your treasures, you can forward your purchase request to be filled. It's easy, and we'll provide you with a quote so you can master your cost before committing.

Store Your Items

Planning to order items from multiple shops? No problem. We'll safely store your items until you're ready to ship - up to 45 days - so you can save big on international shipping costs.

Shipping

We carefully pack your items and send them directly to you.
Choose from 8 worldwide insured shipping methods.

Who is Neokyo for?

Our community is large and diverse — gamers, anime fans, makeup and beauty shoppers, collectors, and everyone in between. Our variety of marketplaces and retailers have something for everybody!

Are there any hidden fees?

We want to make shopping for hard-to-find Japanese products easier and more fun for everyone. Hidden fees aren’t fun. So we make sure to provide you with a cost quote BEFORE you commit to your purchase. This quote does not include the international shipping cost, which you may learn about below.
Check out these tools to help determine your final cost:

Fee Details Rules
Neokyo's Tips & Tricks Tutorial

How do I get started?

We recommend checking out our First Time User Guide before making your first purchase. Need some extra help? You’ll find additional guides and tutorials in the left column of this page.

Which websites can I search on Neokyo?

Search for the products you’ve been hunting for on the largest Japanese marketplaces, directly from our platform. Each product has its own page on Neokyo.

Browse these popular marketplaces:

Rakuten Rakuma

Yahoo Auctions

Rakuten

Amazon Japan

Yahoo Shopping

Surugaya

Johnnys

Magi

Takayama

JR Kyushutabi

KBooks

Limista

minne

What other websites can I buy from with Neokyo?

Any website is eligible for our service, as long as:

The purchased items are not prohibited. (see below)
The shop in question is able to ship your order to our headquarters.

Not sure if your order is eligible? Don’t worry, our team will check to make sure your order can be fulfilled before you pay.

Our Themed Shop Recommendations Tool
Prohibited Items Rules

Are there any restrictions on what I can buy?

Yes. It’s important to be aware of regulations that limit what you can transport in and out of Japan, as well as any restrictions your own country may have on imported items.

If you have additional concerns, we recommend that you contact your country’s import authority directly for up-to-date details.

Forbidden Items List Rules

Warning!
In many cases, purchase cancellation is strictly forbidden..

Ready to start shopping with Neokyo?

Create My Account

Need more information?

Our team is happy to help answer any of your questions or concerns!

Contact Our Team