Prohibited Items

Country / Territory Shipment method Lithium batteries

FORBIDDEN ITEM (NON-EXHAUSTIVE LIST)

The following item is strictly forbidden to ship and will be disposed of if purchased !! No refund possible !!
*An unpack request could also be required if any restricted item is found in a box before shipment.

PROHIBITED TO MEXICO / SPAIN / BELGIUM

FOOD PRODUCT (CHOCOLATE, DRY SNACK, TEA, COFFEE, FOOD SUPPLEMENT, ETC.)

PROHIBITED TO MEXICO / SPAIN

COSMETIC PRODUCT (EYELINER, POWDER, LIP STICK, SKIN CARE CREAM, SOAP, SHAMPOO, FAKE EYELASHES, ETC.)

PROHIBITED TO IRAQ

ELECTRONIC PRODUCTS (GAME CONSOLES, SMARTPHONES, CAMERAS, ETC.)

PROHIBITED IN CHINESE MAINLAND, HONG KONG, SAUDI ARABIA

ITEM RELATED TO PORNOGRAPHY (BOOKS, VIDEO GAME, FIGURE, BED SHEET…)

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Firearms and explosives

Examples : Katana blades, fireworks, weapon like items

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Gas

Examples : gas stoves, spray cans, aerosols

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Flammables substances and liquids

Examples: lighters, oils, paints, alcohols, engine parts, etc

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Oxidizing and toxic items

Examples : chemical products, radioactives items, batteries

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CITES Prohibited items

Examples: crocodile, python, plants

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Various prohibited items

Examples : Child Sexual Abuse Material (CSAM), drugs, etc

More examples can be found on the following list : Japan Post  or our blog : Neokyo Blog .

Items for which the use of the service is prohibited


Trading Card Game (TCG)
  • Non-Japanese Cards (example: English cards)
  • Ungraded trading card whose value is above 100,000 yen
  • Individual booster packs (applicable to flea markets only)
We recommend reading our TCG purchase guide before using Neokyo to place your purchases : Neokyo Blog 
Firearms and explosives
  • Weapons (Swords, blades, guns, etc.)
  • Replica firearms (unless they are virtually indistinguishable from a toy)
  • Pyrotechnic items
  • Ammunition and gunpowder
  • Airsoft replicas (gas and electric - airsoft batteries are also prohibited!)
Gas
  • Sprays and gas bottles
  • Oxygen, helium, butane, nitrogen
  • Scuba tanks, fire extinguishers
  • Life jackets
  • Chlorofluorocarbons
  • Gas heaters
Flammables substances and liquids
  • Perfumes
  • Lighters
  • Paint
  • Nail polish
  • Alcohols
  • Paint thinners
  • Varnishes
  • Hand creams with ethanol concentrations exceeding 24%
  • Skincare products with ethanol concentrations exceeding 24%
  • Cooking oil solidifier
  • Room Fragrance
  • Aroma Diffuser
  • Wet Tissue
  • Cooling or Hot Pad
  • Warmer
Oxidizing and toxic items
  • Insecticides and agricultural chemicals
  • Chloroform
  • Radioactive material (uranium, thorium, cesium, plutonium - these are just plain bad ideas anyway!)
  • Nuclear waste
  • Matches
  • Lighters
  • Coal
  • Ink cartridges
  • Fuses
  • Detonators
  • Varnish
  • Wax
  • Dissolvants
  • Hair dyes
  • Hand warmers
  • Bleach
  • Peroxides / Oxidizing Agents
  • Items containing mercury
  • Cleaning liquid, disinfectants and corrosives
  • Fungus killer
  • Rodenticide
  • Lithium batteries ( Exceptions )
  • Electronic appliance portable charger (phone, laptop..)
  • Dry ice
Magnetic objects
  • Magnetized materials
  • Generators
  • Asbestos
Various prohibited items
  • Oversized items
  • Car parts
  • Cannabis-related items
  • Digital goods (codes / downloadable content...)
  • Living/dead animals
  • Frozen food & goods
  • Plants and grains
  • Oil diffusers
  • Obscene items (child pornography or any other material that violates the laws of Japan or your country regarding pornography)
    Adult items that even subjectively depict minors, such as schoolgirl outfits or school bag, in accordance with our regulations against child pornography.
  • Medicine
  • Livestock food
  • Pirated materials
  • Counterfeit money
  • Fiscal stamps
  • Official or private documents
  • National treasures
  • Cultural property or art objects
  • Jewelry (diamonds, processed products, etc.)
  • Coins and banknotes
  • Drugs and psychotropic substances
  • Micro-organisms
  • Precious materials (ivory, diamonds, rosewood, gold, silver, etc.)
  • Perishable goods
  • Credit cards
  • Transportation tickets (bus, plane, etc.), event tickets and lottery tickets
  • Airbags
  • Pachislot, pachinko and gambling machines
  • Exotic/Wild Animal Leather (Snake, Crocodile, Rabbit, Ostrich, Turtles, etc...) (Clothes, Bag, Watch, etc…)
  • Furs
  • Food containing meat product or meat powder  (Ramen, Soup, Sauce, Potato chips, Etc...)
  • Shampoo and Hair Tonics
  • Vape
  • Candles
  • Contact lens
  • Room furniture
  • Snow globe
Neokyo reserves the right to refuse any item that falls into the mentioned categories, even if it is not included on the list.
We thank you for your understanding.
For more information, please contact our amazing customer support.

Notice by country

PROHIBITED TO

MEXICO / SPAIN / BELGIUM

Food and Drink Product (Chocolate, Dry snack, Tea, Coffee, Food Supplement, Etc.)

MEXICO / SPAIN

Cosmetic Product (Eyeliner, Powder, Lip Stick, Skin cream, Soap, Shampoo, Fake Eyelashes, Etc.)

IRAQ

Electronic product (Game consoles, Smartphones, Cameras, Etc.)

CHINESE MAINLAND, HONG KONG, SAUDI ARABIA

Item related to pornography (Books, Video game, Figure, Bed sheets…)

UE, EUROPE (with FedEX shipment)

Knives, Camping Knives, Survival Knives

Notice by shipment method

FORBIDDEN FOR FEDEX SHIPMENT

  • Gun controller (For video games) / Airsoft Gun / Gun toys or Items similar to guns, Replica
  • Knives, Camping Knives, Survival Knives (For European countries)

PROHIBITED THROUGH JAPAN POST SHIPMENT

  • Speaker
  • Precious metal (Jewellery included) (Gold, Silver, Diamond, Ivory, Etc.)
  • Wireless Earphones (Earbuds)
  • Fountain pen
  • More than two lithium batteries per parcel (Depending on the countries, on the shipping mode)
    *Please see the lithium information in the “Notice for lithium batteries”
  • Airsoft Gun / Replica / Model Gun (gas powered)

Notice for lithium batteries

By Japan Post, DHL, and UPS, only two batteries per package are allowed.
Depending on the destination country, some shipment methods mayn't be available.If the battery is separable, some carriers may take the right to remove the battery before shipping. (Ex: digital camera)

Lithium batteries are not allowed by the Japan Post method for the following countries:

  • Algeria
  • Argentina
  • Chile
  • Colombia
  • Germany
  • Iraq
  • Italy
  • Kuwait
  • Portugal
  • Spain
  • Thailand
  • United Kingdom

＊These are just the main countries' examples, not a exhaustif list.
For the latest information, it might change for some countries and for some shipments, please check here: Japan Post
A few examples of items including lithium batteries (Non-Exhaustive List)

  • *Nintendo Game boy advance
  • *Nintendo DS
  • *Nintendo Switch(Available with FedEx only, except LITE version）
  • *Sony Playstation 3
  • *Sony Playstation 4
  • *Sony Playstation 5
  • *Sony PSP / VITA
  • *Digital Camera
  • *Smartphone
  • *Flip phone
  • *Earphones (wireless)
  • *Ipod
  • *Computer Laptop
  • *Tablet
  • *Speaker

ONLY AVAILABLE IN FEDEX SHIPMENT

  • Nintendo Switch
  • Parcel with more than two batteries

About Neokyo

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