In case you run into issues with a purchase or a shipment, we'll act as mediator to intervene on your behalf to protect you from any shop or carrier that does'nt honor their part of the contract.
However, we cannot and will not be held responsible for a problem that is beyond our control, nor can we make any guarantees as to the outcome of such a situation. You can find all the details of our mediation policy via the following link.
Most items can be shipped via the main post office, Japan Post. Even so, Japan Post has some restrictions that we must adhere to. Certain items will incur extra costs due to their type, weight, and/or size, while other items are absolutely prohibited. For your convenience, we've put together a partial 'Forbidden Items' list, which can be found below.
Although Japanese sellers and shops are respectful of their customers and adequately meet their needs 95 % of the time, the world of Japanese imports sometimes has its pitfalls and we will do what we can to help you avoid them. Naturally, we can't protect you from everything, so we require a certain vigilance on your part.
Please keep in mind the following 3 main ideas :
We may be able to help you if a question about an item arises. Here is a partial list of the kinds of questions we can ask/respond to :
We recommend some sales sites over others in order to avoid some of the common hurdles (the item never arrived, came with a defect..) :
| Shops | Dispute policy |
|---|---|
| Amazon, Rakuten or any other professional retailer | Disputes have a better chance of success. Hosting marketplace or retailer can intervene if an issue occurs. It should be however be reported ASAP to be eligible to the marketplace dispute policy. |
| Yahoo! JAPAN Auction, Yahoo Shopping, Mercari, Rakuma (Fril) and other individual-focused marketplaces | If the seller does not take responsibility in case of a dispute, we will not be able to obtain any form of compensation! |
Here are a few important pieces of advice :
