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Important : if you do not receive an answer within 24 hour on weekdays, please consider contacting us using another channel.

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 Answer & service schedule

  Customer service (E-mail, Messenger, Twitter, Discord)


Within 24 hours
On weekdays
Following Monday
Friday after 5pm (GMT+9)

 Buy Request Validation


Within 24 hours
On weekdays
Within 48 hours
Friday after 2pm (GMT+9)

Mercari, Fril : May greatly vary. Expect parts of the submitted purchase requests to be refunded or cancelled due to short availability. We strongly suggest using the Neokyo Wallet for free markets for such reasons.

  Reminder : we can not validate Buy Requests in a rush.
  We do not recommend using the service for items which availability is very short and below the delays described above.


 Packaging


Within 24 hours
On weekdays
Following Monday
Friday after 10am (GMT+9)

 Shipment


Within 24 hours (EMS & Small Packages) or 48 hours (Surface, SAL, Airmail)
On weekdays
Following Monday
Friday after 9am (GMT+9)