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Answer & service schedule

Customer service (E-mail, Messenger, Twitter, Discord)

Within 24 hours
On weekdays Following Monday
Friday after 5pm (GMT+9)

Buy Request/Order Completion

Within 24 hours
On weekdays Within 48 hours
Friday after 2pm (GMT+9)

Mercari, Fril : May greatly vary. Expect parts of the submitted purchase requests to be refunded or cancelled due to short availability. We strongly suggest using the Neokyo Wallet for free markets for such reasons.

Reminder : we can not validate Buy Requests in a rush.
We do not recommend using the service for items which availability is very short and below the delays described above.

Packaging

Within 24 hours
On weekdays Following Monday
Friday after 10am (GMT+9)

Shipment

Within 24 hours (EMS & Small Packages) or 48 hours (Surface, SAL, Airmail)
On weekdays Following Monday
Friday after 9am (GMT+9)