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 Answer & service schedule

  Customer service (E-mail, Messenger, Twitter, Discord)


Within 24 hours
On weekdays
Following Monday
Friday after 5pm (GMT+9)

 Buy Request Validation


Within 24 hours
On weekdays
Following Monday
Friday after 2pm (GMT+9)
  Reminder : we can not validate Buy Requests in a rush.
  We do not recommend using the service for items which availability is very short and below the delays described above.

 Packaging


Within 24 hours
On weekdays
Following Monday
Friday after 10am (GMT+9)

 Shipment


Within 24 hours (EMS & Small Packages) or 48 hours (Surface, SAL, Airmail)
On weekdays
Following Monday
Friday after 9am (GMT+9)