Help Center

The Neokyo Service: An Introduction

Neokyo is the service you need to buy on all Japanese sites with ease and peace of mind! Even if they do not deliver internationally, we buy on your behalf and ship your goods to you.
No more language barriers or other hassles!
The bonus of using Neokyo?
We store your items for up to 45 days free of charge so you save money by shipping multiple items together.

What websites can I buy from using Neokyo?

All websites are eligible for the service as long as :

the purchased item(s) are not prohibited.
The shop in question can ship your order to our premises.

Our team will check your order is eligible prior to your payment.

Our themed shop recommendations Tool
Prohibited Items Rules

Websites you can search directly with Neokyo

You can search for products offered on the largest online Japanese marketplaces directly via our platform. Each product has its own page on Neokyo.
Here are the marketplaces currently supported :

Rakuten Rakuma

Mercari

Yahoo! JAPAN Auction

Surugaya

Rakuten

Amazon Japan

Magi

J-POP Goods

Yahoo Shopping

Limista

minne

Buying Tutorial : direct purchase through Neokyo Tutorial

Can I place pre-orders?

Of course! Please note that the payment will be however processed in advance and considered as definitely settled unless the transaction is cancelled by the shop.

Useful Links

Our Good Practices Guide Tool
Fees and Commission Rules