Storage rules and cost - Neokyo
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Storage

Due to the CoViD-19 outbreak, the Japan Post released a list of 153 countries for which mail acceptance is totally or partially suspended from April 2nd.

Therefore we decided that order and package additional weekly storage will not be invoiced in the next weeks (no matter your usual country of destination). This should help our users to store their purchase until the postal service resumes as per usual. We will switch back to our regular policy described below when things clear out and update this section accordingly.

One great advantage of Neokyo's service is that we'll store your items safely and securely for up to 45 days. Why wait to ship your items? Because you can group all your purchases together this way so as to save on international shipping. During the 45-day period, you can select the items of your choice to have them shipped together at any time.
Please note: once a shipment request has been validated, you cannot add any additional items to it.

Storage Limits

Unfortunately, we do not store items weighing more than 30 kilograms (approx. 65 lbs) or whose dimensions exceed Japan Post's shipping limits..

Storage Period Limit

Each item has an individual storage period of 45 days (7 days for stored parcels). When that time is almost up, you'll receive a notification message. You must request the item to be packed before the 45 days period is up. If you don't, then you will need to pay for each additional week of storage in accordance with the item dimension.

Once the storage period has expired...

Additional weekly storage is invoiced in accordance with parcel or item dimension, up to a limit of six unpaid weeks. Once these six weeks are over, the package or item will be considered as unclaimed. However items and parcels can remain in stock as long as weekly storage invoices are paid.

Storage cost once the free period is over

Dimensions Additional Order Weekly Storage cost Additional Parcel Weekly Storage cost
Small

350 yen

210 yen

Average

700 yen

490 yen

Large

1400 yen

980 yen