Shipping process

Neokyo offers you 6 different shipment methods. With so many options to choose from, we're confident that you will find a shipping arrangement that suits your needs.

Summary of shipping methods

Parcel Type	Cost	Capacity	Shipping Delays	Safety
Airmail Small Package			Less than 10 days
Surface			A few months
Airmail			Less than 10 days
EMS			Less than a week
FEDEX			Less than a week
UPS			Less than a week
DHL			Less than a week

Note: Some shipping methods are not available in all countries. For more information, the Japan Post provides a useful tool for simulating shipments, available here. (Select "Parcel (Package)" for step 1 , "Fukuoka" for step 3, and your country for step 4.)

Japan Post will no longer handle E-Packet. Please use the equivalent service : Airmail Small Package.

Weight, size and item restrictions

International carriers set the following restrictions :

Item maximal weight and dimensions

small size limitation Small Package

regular size limitation Standard Package

"Small Package" are eligible to the most affordable shipping methods.

Beware :

Maximal size and weights for package bound for the USA, Mexico, Spain, Brazil and South Korea are 105cm/200cm/20kg. A list of temporary suspension of mail service and shipping method per country can be found on the Japan Post website.

Restriction per item nature

Here is a short list of the types of commonly requested items that are unfortunately restricted or forbidden :

Knives and blades

Products containing a lithium battery

Tires, gas cartridges

Magnetized materials (such as amplifiers)

Motors

The complete list of forbidden items is available here :

Prohibited items Must Read

Know before you buy! We cannot stress how important it is to be aware of what Japan Post and other carriers consider 'forbidden items'. If you purchase a forbidden item, the company may refuse to deliver it. This is especially important since purchase cancellation is forbidden in many cases.

We invite you to get in touch with us beforehand if you're interested in bidding on or buying a restricted item : click here to contact us.

Estimate your shipping costs

Remember that Neokyo allows you to store and group your purchases in Japan, so it's quite possible to ship multiple items from different sellers all in one package! In order to help you estimate your shipping costs, here is a weight reference table.

Average weight	Item example
2 grams	Trading cards (Pokemon, Dragon Ball)
10 grams	Calling cards, postal envelopes
50 grams	Gashapon, phone cases, Posters, bubble mailing envelopes
100 grams	Watches, small stuffed animals, CDs, DVDs
200 grams	Manga, smartphone
300 grams	T-Shirts, books, small package boxes
500 grams	20 cm PVC figurines
1000 grams	Wax dolls, pants, shoes, boxes for standard packages

Shipping cost estimator

Shipping method security (Insurance and delivery method)

Shipping method	Parcel tracking	Maximum insurance amount
Small Package : Airmail		6000 yen
EMS, Surface, Airmail		Content value
FedEx, UPS		Content value*
DHL		Content value**

The insurance cost is included in the shipping price.

EMS : free while insured content does not reach 20000 yen, then 50 yen per 20000 yen worth of content.You can find more details through the Japan Post portal.
Surface : free while insured content does not reach 6000 yen, then 400 (base price) + 50 yen per 20000 yen worth of content.

The Japan Post insurance covers the following cases : damage which occurred during the parcel transport (obvious damage to the contents AND the package itself), package loss, any return due to a carrier mistake. Delays do not result in any kind of refund.

*FEDEX maximum insured value may vary depending on the content nature. Please see the "Declared Value Charge for Carriage" section in this page.

UPS: Free while insured content does not reach 11000 yen, then 130 yen per 11000 yen worth of content.

**DHL: No insurance while content does not reach 20000 yen, then insurance based on content value. You can find more details through the DHL portal.

Direct import tax-collection regimes

Australia

Recent changes in Australian law have required overseas businesses that ship goods to Australia to collect GST (Goods and Services Tax) from Australian customers and submit returns to the Australian Taxation Office (ATO).
Therefore, effective March 24th, 2023 , we will be charging 10% of the declared value for parcels containing Low-Value Goods (1000 AUD or less) bound for Australia as GST, in addition to international shipping and insurance fees (if applicable). This amount will be charged during the shipping fee payment, and it will be clearly indicated and separate from the shipping fee.

Please note that this GST fee will apply to parcels sent from March 24th, regardless of when the orders were paid or packed.

Important : GST will not be directly charged for parcels with a declared price of over 1000 AUD. In such case, the GST payment occurs on the package's arrival in Australia, and the carrier assists you with the payment procedure.

Important points to consider before request a parcel or package

We unfortunately do not offer shipping to an address within Japan.
It is not possible to ship to a PO through FedEx and DHL. Only Japan Post methods allows this feature.
All packages may be the subject of an investigation in case of loss / damage / delay during transport. To open an investigation, send us a request at [email protected], including your username and all necessary details about the package in question.
Shipping by japan Post Surface is not recommended for fragile products, even if we have used double packaging or other extra protection to safeguard the item.
We cannot be held responsible if your package gets stuck in customs for most reasons. It is your duty to deal with the country of destination office of custom.
We're at your service for any delivery import faults : delay, loss, damage, theft, etc. Please note that we are not responsible for what happens to your package when it is in customs. Any PayPal dispute initiated against us due to customs blocking or delaying your package, without having sought our help beforehand, will result in a suspension of immediate service and your items in stock will be considered abandoned.
Neokyo is not part of the contract of carriage with the carrier that delivers your package(s), and our company assumes no responsibility for losses incurred (such as non-deliveries, delays, damages, etc.) during transport.
If you wish to modify a package content (and the package has been already prepared), packing fee shall be applied again in the form of a new invoice.
All packed parcels that contain more than 200,000 yens worth of orders must obtain a special export authorization according to Japanese regulations. Japan Post invoices 2,800 yens of processing fees, which are taken into account in our packaging fees on Neokyo.
If you have to ship more than 200,000 yens worth of items,we recommend you divide your orders into several parcels. If you place an order for more than 200,000 yens, it won't be possible to divide the item in several parcels, even if it is physically possible.

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