Centro de ayuda

Guías

Guía de primera compra Crear una solicitud de compra Recomendaciones de servicio y buenas prácticas Presentación del panel de usuario

Compras

Honorarios y Comisiones Tiendas Integradas Subastas Guía de Rakuma Guía de Mercari Pago y billetera

Almacenamiento y envío

Almacenamiento de objetos Información de envío y costos Estimador de gastos de envío

Otros

Artículos prohibidos Política de disputa de Neokyo Preguntas Frecuentes (FAQ)

Artículos de blog recientes

Neokyo brings the fun of Johnny’s artists to Japan Expo!

- Jul 13, 2022

This year, Neokyo is helping attendees who are fans of Johnny’s share their love and fandom at their Japan Expo booth! Did you know that Neokyo is the official partner of Johnny & Associates...

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Trading Card Game Scams: How to avoid scams when buying second-hand trading cards

- May 30, 2022

Important update regarding the purchase of Pokemon TCG display/ booster boxes We have decided to cease providing the service for Pokemon TCG displays (booster box) sold on online flea markets such as Mercari, Rakuma...

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How to buy on Surugaya, Neokyo tutorial

- Mar 17, 2022

Discover Surugaya : a reference store for all the fans of Japanese pop-culture products. SURUGAYA : 100% Hobby store ! Surugaya is one of the main store chains focused on Japanese pop culture products:...

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