Package returned ? How can I arrange for it to be sent to me?
Your package may need to be returned to our warehouse in Japan. In this case, with the return, as the cancellation of an order and refund of the amount paid are not possible. What...
Category: Shopping Guide
How to track your package
All packages on Neokyo are sent with a tracking number making it easy to track your package on a tracking site, such as 17track. The format of a tracking number Your tracking number will...
What happens if your order still hasn’t arrived at our premises?
All orders are subject to a first estimated delivery date based on our previous feedback with the seller or according to the information available in the shop. Neokyo case guide : delayed orders In...
I received a counterfeit product. What should I do?
In Japan, despite the generally good reputation of sellers, the possibility of running into a seller with bad intentions does exist. For example, it’s possible that you may be sent a counterfeit product instead...
Animation studio shops guide
If you are a fan of Japanese animation, you may be looking for ways to expand your collection! At Neokyo, we advise you to visit animation studios’ official shops! By doing a quick Google...
How to shop on Pokemon Center Online
While the Pokemon Center is one of Japan’s most popular tourist destinations, the online store is not easily accessible to non-Japanese people. Pokemon Center Online only accepts Japanese payment methods and does not ship...
Where to purchase doujinshi ?
Are you looking for doujinshi (a manga or fan artbook)? Are the titles you are looking for not available for scanning, do you want to complete your collection, or do you wish to receive...
Steps to take if your package has been damaged
You recently placed an order online, but your package was unfortunately damaged during shipping… Here are Neokyo’s main tips to help you get a refund from the post office. My package has been damaged....
How to purchase your Dragon Ball figures at lower cost
Risk of buying a counterfeit product on eBay or Aliexpress, prohibitive price on retail stores, rarities not available on your usual to-go shops… Collecting Dragon Ball figures can prove to be a real hassle....
How to purchase on Rakuma
If you are looking for a specific item, or trying to complete a collection and buying from private sellers doesn’t bother you, Rakuma is going to become your best friend ! Before jumping in,...
