Category: Shopping Guide

Cosplay has its origins in the United States of the 60s. Cosplay consists in interpreting a character from pop culture, animes, video games, movies… but also to imitate the character’s personality. Cosplay in Japan:...

The state of arrival of your package can be a source of stress, especially when your items come from overseas. But at Neokyo we do our best to ensure that your package arrives at...

Your package may need to be returned to our warehouse in Japan. In this case, with the return, as the cancellation of an order and refund of the amount paid are not possible. What...

All packages on Neokyo are sent with a tracking number making it easy to track your package on a tracking site, such as 17track. The format of a tracking number Your tracking number will...

All orders are subject to a first estimated delivery date based on our previous feedback with the seller or according to the information available in the shop. In the event that the first estimated...

What recourse do I have? If you have received a faulty item, there is, unfortunately, no recourse available to you due to the absence of dispute systems on Japanese sites, or the length of...

In Japan, despite the generally good reputation of sellers, the possibility of running into a seller with bad intentions does exist. For example, it’s possible that you may be sent a counterfeit product instead...

You recently placed an order online, but your package was unfortunately damaged during shipping… Here are Neokyo’s main tips to help you get a refund from the post office. My package has been damaged....