You can consult the list of forbidden objects here. Its reading is essential before any use of the service.
Should you buy a forbidden item , you won't be refunded. . We invite you to read the following question to learn more about our non-cancellation policy.

Cancellation is strictly forbidden, except for special cases.
Whether you have suddenly changed your mind or realized too late that you will not be able to import the item into your country, it won't be possible to go back.

In special cases, provided that you have warned us in time and our staff has not yet made the purchase (request for purchase pending). Whatever the situation, all purchases made on Yahoo Auction will not be voidable, the above conditions regarding purchase requests on other platforms.

We remind you that our platform and shops are based in Japan and therefore there is no right of withdrawal as there is in European law.
By using Neokyo services, you agree to the website's terms of use. In the event of an attempt to circumvent these conditions of sale by an unjustified dispute with the payment services or banking institution, we reserve the right to pursue legal proceedings in the country of residence concerned.

You can contact us about simple matters such as an item description or a shop policy through the contact form. We are sorry, we cannot negotiate item prices with sellers, request to split a set of items or contact the seller to ask a question about an item. We are not able to answer technical questions about the items.

Each request for purchase will be accompanied by a preview of your costs and commissions. In advance, we also invite you to consult the fees page as well as our estimator.

Items can be stored for free up to 45 days. Additional weekly storage period cost may vary depending on your item size. Full rate list can be viewed by accessing this page.